Restore Outlook Identity Mac Support Specialist

Restore Outlook Identity Mac Support Specialist

Mac Support Specialist: Dustin, Mac Support Specialist replied 7 years ago Maybe.

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Ask an Expert Computer Repair Questions Mac Problems This answer was rated: I lost my all email from my outlook for Mac.

I have new mail and dont want to delet the new emails when putting back the old one.

Show More Show Less Ask Your Own Mac Question Share this conversation Answered in 8 minutes by: 7232013 Mac Support Specialist: Dustin, Mac Support Specialist replied 7 years ago Dustin, Mac Support Specialist Category: Mac Satisfied Customers: 16,779 Experience: Over a decade putting the missing byte back into Apple.

Also worked in The US Army as A Network Switching Systems OperatorController Verified Welcome to JustAnswer.com My name isXXXXX will assist you with your email issues today All we should have to do, is just load your old identity, or the old main identity.

You should see the database utility, it should be showing your identities now.

Click your main idendity, then click rebuild, and then after it finishes, start outlook.

If my answer helped, please click one of the smiley faces to rate the solution, and then click the green submit button to rate the answer.

If my answer did not work, please wait to rate the answer and instead send me a reply so that I can continue to assist you as needed.

Thanks D.Sandlin Ask Your Own Mac Question Customer reply replied 7 years ago the only email there is the email from 19th july to today.

I set up a new emil account the exact same name as the previous one because I did not know where the file was.

Mac Support Specialist: Dustin, Mac Support Specialist replied 7 years ago Ok.

How many idenitities did it show on screen before you rebuilt them Ask Your Own Mac Question Customer reply replied 7 years ago only one identity on the utility screen the other Main identity file is not located in documents.

First, start the database utility again, and create a new blank identity.

Name the identity.

Then, go into the folder containing the old identity, and we need to copy all its files, into the new identity we just created.

Then, start the database utility and rebuild the new identity.

That shoud do the trick.

The page below contains a more in depth walk through.

Thanks D.Sandlin Ask Your Own Mac Question Customer reply replied 7 years ago so doing this will not erase the current email from outlook Mac Support Specialist: Dustin, Mac Support Specialist replied 7 years ago No, it will not.

Since your creating a new identity, the current mail in outlook will be retained in the other identity.

Ask Your Own Mac Question Customer reply replied 7 years ago it worked partially.

That sounds good.

Question, when you say it worked partially, are we missing any old or new email Is there anything left that we need to fix or do Dustin S Ask Your Own Mac Question Customer reply replied 7 years ago yes I am missing the sent email from the new identity.

How To Restore Outlook For Mac Identity